Online Banking

Conveniently stay on top of your finances with 24/7 access to your accounts through the Chaffey FCU Online Banking portal or our full-service Mobile App. Manage your funds from your computer, smart phone, or tablet.

 
  • Obtain up to the minute balance and history information

  • Transfer money between shares, loans and other accounts you may have at CFCU.

  • View transaction history without having to wait for your monthly statement.

  • Find out year-to-date tax information

  • Sign up for fast and convenient eStatements

  • Take advantage of eMail Alerts or Text Alerts to keep you informed

  • Check rates, account balances, and cleared check status

  • Review and print copies of cleared checks (just click on the check number)

  • Pay bills electronically using ePay Bill Payment

  • Apply for a loan

  • Order checks

 
 

 
 

Get Started with Online Banking

Download the app for your mobile device, or select the secure “Online Banking” icon at the top of the Chaffey FCU website.

Your first time signing in, it will prompt to set up a secondary authentication method - this helps confirm your identity when you first use the app. Follow the directions to receive your authentication code via text, phone call, email, or authenticator app.

 
 

 
 

Access your accounts 24/7 to help you budget and plan ahead.

Enjoy maximum Security with two-step authentication.

See all of your accounts in one place with the customizable dashboard.

Deposit checks through the mobile app with remote deposit.

 
 

Find a Chaffey FCU Branch or Co-Op Network ATM.

Monitor your account activity with security alerts.

Conveniently pay and manage your bills with online Bill Pay.

 
 

 

Have Questions? Let us help

New Online and Mobile Banking

Will I need to download a new mobile app with the new digital banking?

  • Yes. Available on the Apple App Store and Google play

Loggin In: 2-Factor Authentication

What is 2-Factor Authentication?

  • 2-Factor Authentication provides extra security by asking Members to request a one-time code to log in to online banking. This verifies the individual logging in and better protects their account.

Do I need a 2-Factor Authenication code every time I log in?

  • If you do not want to receive a code every time you log in, check "Don't ask for codes again on this computer"
    • This option saves your Chaffey FCU Account log-in information - only choose this option on personal devices. You can remove saved devices and reset your security settings once logged in.
  • If you opt out of codes and want to receive 2-Factor Authentication again, you can reset it in your security settings.

How can I complete my login if I can't receive a verification code by text?

  • If you can't receieve codes by text:
    1. Select "Try another way" on the verification code screen.
    2. Select "phone call"
    3. You will receieve an automated phone call with a code - Have a pen and paper ready
    4. Return to verification code screen and enter the code
  • If you do not receive an automated phone call, you should contact us to ensure we have the correct phone number.

Logging-in: Errors

"Your Account needs attention"

  • Your account is locked. Please contact us to have your account unlocked.

"Please verify your information and try again"

  • You have input the incorrect credentials when logging into your account. You should reenter your log-in info. If this continues, please contact us.

"Oops: The information you provided doesn't match what we have on file"

  • The account information you entered doesn't match what we have. Please contact us to confirm your contact of account information

"Incorrect phone number"

  • The phone number you entered does not match what we have on file. Please ensure the number is correct, enter any possible alternatives, or contact us to verify the number on file.

"Does not meet username or password requirements"

  • Click "Show Rules" on the log-in screen to show requirements

"It looks like you've already enrolled"

  • You already created an account with us.
    • If you forgot your username or password, they can be reset witht the "Forgot Password" button.

Can't remember your username or password?

  • Recover your account by selecting "Forgot Password" and following the steps.

Transfers/Transactions

How do I make a transfer between my accounts in online banking?

  1. Click Move Money > Transfers > Make Transfer online or tap the slide out menu and select Transfer > Make Transfer in the app
  2. Select your To and From account, and the amount you'd like to transfer
  3. Click More Options to change the frequency and date if desired
  4. Click Submit

Bill Pay

How do I pay a bill or person in online banking?

  1. Select Move Money > Payments on the website or tap Pay in the app
  • If it is your first time using Payments, it will ask you to enroll. Click Enroll.
  1. Select Pay a bill or Pay a Person (online only)
  • To add a new person, select Add another Person and fill out the necessary information
  1. Select the merchant or person you would like to pay
  2. Select the account to take funds from, and then input the amount
  3. To set the date for the payment, select More options and select the deired date
  4. Select Submit

Messages

How do I send a message in online banking?

  1. On your desktop, click the envelope icon in the upper right-hand corner of the online banking website; or on your mobile app, select Message from the dashboard
  2. Click Start conversation or click the conversation incon on mobile
  3. Type your message and click Send

Alerts

How do I create alerts on my account?
Alerts will need to be re-entered in the new system.

  1. Select the account you would like to set up an alert for
  2. Click Alert preferences in the website menu or Manage alerts on the app
  3. In the Balance alerts section, select Add Alert
  4. Select Above or Below, and then input a dollar amount.
  5. In the Alert/Notify Field, select Email, Text message, or in-app message
  6. Select Add Alert to save the alert
  7. Repeat steps for transaction alerts

How do I edit/delete an existing alert in online banking?

  1. Select the account you would like to edit an alert for
  2. Click Alert preferences in the menu or Manage alerts in the app
  3. Under Alerts:
  • Click Edit next to the alert you would like to change
  • Change your criteria for the alert; or select the trashcan icon to delete it
  • Click Save

eStatements

How do I view my account statements and tax documents in online banking?
These are only available for accounts already enrolled in eStatements

  1. Click on any account listed
  2. Click on Documents from the Account Details page in the options menu
  3. Statements and Taxes will be listed for each year available

Remote Deposits

How do I make a mobile deposit in online banking?
You will have to enroll in Mobile Deposit. This can only be done through the app.

  1. Select Deposit under your checking account or select Deposit Check from the slide out menu
  2. Click Enroll Account and complete the sign-up steps
  3. Once your request has been processed and approved, click Deposit a check
  4. Enter the check amount
  5. Click Continue
  6. Select the account you want to deposit the money into
  7. Take a picture of the front of the check and choose continue
  8. Take a picture of the back of the check and choose continue
  9. Verify the information and select Submit

Are there limits on the dollar amount and the number of mobile deposits I can submit?

  • Mobile Deposit limits are based on the type of checking account you have.

Card Management

How do I report my cards as lost or stolen in online banking?

  1. Click on the account associated with your Chaffey Debit or Credit Card. Under the Card Management option, click the toggle slider to turn the desired card off
  2. If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on

Reorder Checks

How do I reorder checks in online banking?

  1. Choose the checking account from the account list
  2. On the account details page, click Reorder Checks from the options

Updating Information

How can I change my phone number, email address, or primary address in online banking?

  1. Click on the User Profile icon and click Settings
  2. Click Edit next to your phone, email, or address
  3. Verify your password
  4. Edit your contact information
  5. Click Save
    Your address change requests must be reviewed before the change is confirmed

How do I change my username or password in online banking?

  1. Select your User icon in the upper right-hand corner of the website, or the slide out menu of the app
  2. Select Settings and then select the Security option
  3. In the Username or Password field, select Edit
  4. Enter your current password when prompted
  5. If changing your password, enter a new password. If changing your username, enter a new username and select Save

Using Quicken or QuickBooks

What do I have to do to update Quicken, QuickBooks, or Miony after the online banking update?
You must reconnect all accounts to verify access and set up 2-Factor Authentication .

  1. Log into your Chaffey FCU account to verify access and set up 2-Factor Authentication
  2. Log into Quicken Software
  3. Always take a back-up of your software before performing any new action
  4. Find the account you want to update
  5. Click the Actions option on the account
  6. Click Edit Account Details
  7. Select Online Services and Reset Account or Deactivate/Reactivate account
  8. Ensure that you are using Express Web Connect option (Direct Connect is not supported)
  9. Insert your username and password
  10. Select how you would like to receieve your one-time passcode
  11. Complete the setup and review your transactions
    You may have to perform this action for each share on your account in order for all of them to link. QuickBooks and Mint follow the same process, but have varying on screen prompts.

Miscellaneous

Which internet browsers can I use to access my accounts online?

  • Microsoft Edge
  • FireFox
  • Safari
  • Chrome

What minimum software versions are required for the app?

  • The Apple mobile app requires a minimum version of iOS 12
  • The Android mobile app requires a minimum verson of Android 6.0
 

 
 

Have a Chaffey FCU Visa Debit or Credit Card?

The Chaffey Card Hub app is a separate app designed to enhance your card management. Use it in conjunction with the Chaffey FCU Full-Service Mobile App for optimized financial wellness.

 
 

Online Banking is safe and secure, using the latest in encryption, firewalls and filtering routers to ensure your protection. Your browser must support 128 bit Secure Socket Layer (SSL) encryption.