Unauthorized Transactions

Unauthorized Transactions
Your internet banking deposits, payments, and transfers will be indicated on your account statements. Please notify the credit union promptly if you change your address, email address, or if you believe there are any errors or unauthorized transactions on any statement, or statement information.
Unauthorized transactions or loss or theft of your internet banking ID and/or password:
If you believe your internet banking ID and/or password have been lost or stolen or that someone has used them without your authorization, call us immediately at (909) 986-4552 or (626) 968-9329 during normal business hours. After hours you may email us at chaffeymail@chaffey.com, or write us at Chaffey Federal Credit Union, P.O. Box 700, Upland, CA 91785. Immediately contacting us by phone is the best way of reducing your possible losses, since not all email may arrive at its’ their destination. If you choose to email us, we will send an email back to you as confirmation that we did receive your email. Because email is not secure, do not include any of your account or social security numbers with your email. Your name, address, and a brief message as to what the problem might be is all we will need. If you have given someone your internet banking ID and password or other means of access and want to terminate that person’s authority, you must change your internet banking ID and password or take additional steps to prevent further access by such person.
You may terminate your internet banking agreement at any time upon giving the credit union written notice of the termination. If you terminate, you authorize the credit union to continue making transfers you have previously authorized until we have had a reasonable opportunity to act upon your termination notice. Once we have acted upon your termination notice, we will make no further transfers or payments from your account. If we terminate your use of your internet banking account, we reserve the right to make no further transfers or payments from your account including any transactions you have previously authorized.
You are responsible for all transfers you authorize using the internet banking services under this agreement. If you permit other persons to use your password, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your password and accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses to a minimum.
Please refer to the EFT Disclosure under the section of “My Liability for Unauthorized Transactions and Advisability of Prompt Reporting” for information about limitations in reporting timeframes and possible losses.