Customer Awareness Information

Customer Awareness Information for Internet Banking Members
Recently, the United Sates has seen significant changes in the threat against Internet Banking members. Fraudsters have continued to develop and deploy more sophisticated, effective, and malicious methods to compromise authentication mechanisms and gain unauthorized access to members’ online accounts. Rapidly growing organized criminal groups have become more specialized in financial fraud and have been successful in compromising an increasing array of controls. Various complicated types of attack tools have been developed and automated into downloadable kits. Fraudsters are responsible for losses of hundreds of millions of dollars resulting from online account takeovers and unauthorized funds transfers. While the credit union has implemented the most measured set of controls to help mitigate attacks on your accounts, the credit union is providing the below security awareness information for your use and action to help protect your online account and transaction information.
Below are the protections and liabilities for consumer transactions using the credit union’s internet banking program:
To access our internet banking service, you must use the ID with a password. It is your responsibility to safeguard the ID and password. Anyone to whom you give your internet banking ID and password will have full access to your accounts even if you attempt to limit that person’s authority.
You, or someone you have authorized by giving them your internet banking ID and password (even if that person exceeds your authority), can instruct us to perform the following transactions:
·         Make transfers between your qualifying account to the extent authorized;
·         Obtain information that we make available about your qualifying accounts;
·         Obtain other services or perform other transactions that we authorize.
You must have enough money or credit in any account from which you instruct us to make a payment or transfer. You also agree to the Terms and Conditions of your deposit account, that you received when you opened your deposit account.
Should you have any internet banking problems, concerns, or if something does not look right, call the credit union at (909) 986-4552 or (626) 968-9329.